to the Websites in a Flash Customer Support Policy!

Here are the policies that we follow whenever we create/design a website or flash animation. These policies are the general rules that we follow in reguards to how we deal with any client or business that we work with.

• Quality Assurance: We know how often other website designers and developers create a website, check over it once, and sign off on it. At Websites in a Flash, we never sign off on a site unless we know it is 100% complete. We always check your website thoroughly in every browser before giving it the okay to go live. Even in the rare instances of an error occuring after the site has gone live, we will take full responsibility to get that error corrected within 24 hours of being notified. If we programed or created it, it is our responsibility to make sure it ALWAYS works.
• Customer Support: If at any time something goes wrong with the website, it's hosting, etc. you can give us a call and we will handle it. As one of our clients, we will help you iron out any difficulties you run into, even if we aren't responsible for the problem. We treat our clients like we do our family members, and we work for your success.
• Communication: Stay in touch with every client. When we recieve an email or message from a client, we send them a response before the end of the day. We never rest with unanswered emails or messages.
• Speed: Be as fast as possible. Live up to the name: Websites in a Flash.
• Knowledge: Never stop learning. We know as well as anyone that the Internet is always expanding and improving. There are always new and better website programming techniques coming out every day. If there is some area of the Internet we haven't explored yet, we'll be learning about it ASAP.
• Organization: We keep all of our clients Websites organized on both the front end (view able website) and the back end (where the files, images, flash, etc. are stored). This makes it very easy to do updates later, and saves time for anyone who needs to work on your site.