You may have read my previous rants on Network Solutions. If you haven’t, I’ll give you a quick run-down.
Network solutions, charges you a lot of money for normally inexpensive services. I’m not talking just a couple more buck; I’m talking six times what I’m paying. I pay $6/year for domain, Network Solutions charges $35/year.
If that doesn’t make you hate them, this might:
I got a client who had a domain registered there, and it was about to expire. Instead of paying $35/year, I recommended transferring their domain to a good domain registrar and pay $6-9/year. So I called in to transfer it.
I started the first transfer, and the email was sent to the wrong email address. (My fault.)
So I fixed the WhoIs information, and started the domain transfer request again. Nothing happened… (Network Solutions’ fault)
I called in again. Unfortunately, the domain had expired by this time, and they said I’d have to register for a year to unlock the domain. Well I didn’t want to pay $35 because they didn’t send an email that they should have. Finally after calling three or four times, I got someone who knew what they were doing and unlocked my domain.
I got the approval email, and I approved the transfer. Yeay! Now I only need to wait 7 days to get it to domain transfered. I was about to leave for a couple weeks, but that shouldn’t matter. The transfer has already begun, and the domain will be transfered.
Oh wait… my mistake… I forgot how BAD Network Solutions was.
I get back from my trip to find the domain hasn’t transfered yet… I call them up to find:
“I’m sorry, but this domain has been transfered to one of our partner companies, and I don’t have access to it.”
“So basically instead of transferring my domain to a different host, you transfered it to a domain scalper that’s going to charge me $1000 to get my domain back…”
Thank You Network Solutions! Keep up your horrible customer service, and America will catch on (slowly, but they will).
This post was written by Ashton